Customer Care Assistant – Work At Home

  • Full Time
  • Temporary
  • Work From Home
  • Memphis, TN
  • Salary: $11.00

WebsiteConduent Business Services, LLC.

Do you enjoy helping others? Are you looking for a company with great benefits and monetary incentives? We want to hear from you!

This is a temporary assignment, but could lead to a Regular FT position based on work ethic, attendance and performance.

As a Customer Care Assistant you will be supporting our customers as a first point of contact and will be providing options or solutions to their product inquiries or purchases. We will rely on you to actively listen to our customers and use your technical experience, passion and creativity to meet their needs.

In this role you will not only be there to help customers with their inquiries and purchases, but also provide them with incredible customer service. Because you will be working independently from home, you will need to demonstrate the ability and disciplines to work remotely with management and coworkers.

You will need to have the ability ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call, provide product solutions, and other duties as assigned.

Qualifications

Customer Service/Suggestive Selling aptitude

Minimum 6 months experience interacting with customers in some capacity (via phone, chat, in person, etc.)

Customer focused

Discipline to work remotely and follow a set schedule

Flexibility to work between the hours of 6:00 a.m. and 10:00 p.m. PST including weekends, holidays and have the ability to flex up or down based on business needs

Ability to manage multiple applications at one time

Understand the concepts of navigation, search engines, downloading music, and other web based applications

Knowledge of current technology devices and their basic function i.e. smartphone, tablets, and laptops

Ability to attend approximately five to six weeks of required online/virtual training with 100% attendance on a fixed schedule that may include nights or weekends

Successful completion of initial training passing scores on all reviews & exams to continue employment

Ability to meet minimum typing speed of 25 WPM while talking to customers

Successful completion of pre-employment assessment and criminal background check.

At Home Qualifications

A quiet distraction free work space, meaning a designated room with a closing door & no environmental distractions such as people talking, music playing, etc.

High Speed Internet Service (10 megabits download and 1 megabit upload) from a reliable provider *some restrictions

This position requires non-digital landline phone service.
If you do not have this type of phone service, please determine your ability to obtain from local service providers.

If this describes you, then apply online today!